by: Dan Cozzi
Quality: Providing only excellent products and services delivered by a phenomenal team.
What is quality? What is Excellence? Both of these questions seek answers relative to the eye of the beholder. The American Society for Quality even holds that quality is defined from many different perspectives, but in the end quality is what the customer thinks of a product or service before buying it, upon receiving it, and after using it. An excellence mindset steers towards quality.
We are often asked, “What is excellence?” Our initial answer is always, “You know it when you experience it.” If you are unsatisfied with this answer, then let’s turn the question around, “What is excellence to you and are you committed to achieving it?” When poised with the challenge of thinking about whether or not you are striving to be excellent, you're probably realizing that you already have a feeling for what excellence is.
For us at Elite HR Team, excellence is defining our best version and committing to achieving it by planning and taking the necessary actions to ensure we accomplish our mission to protect and support small businesses. Leaders committed to excellence plan how to obtain quality through excellence. This is crucial to maximizing company and organizational performance.
The best version must include the customer's needs and/or experience, and that is the tricky part. Balancing financial factors against the ideal customer experience is difficult indeed. That is why we include our phenomenal team as we think about quality. We recommend that any business do the same, and in fact, collaboration is a critical part of your strategic planning process.
If you feel as though you’re not on a journey towards excellence or that quality is one of your values, but you have yet to find it, then we have concrete ways to help you get there. The first step is Strategic Thinking and you can learn more about it by downloading our most recent white paper on the topic.
If you feel as though you have failed to implement quality systems, then our Elite HR Business School is for you. It offers many concrete tools and methods that support and create a culture of excellence for your business.
Start your journey to Quality and Excellence through SCI-Ence and Elite HR Business School. Share your approach to quality in the comments below.
Quality: Providing only excellent products and services delivered by a phenomenal team.
What is quality? What is Excellence? Both of these questions seek answers relative to the eye of the beholder. The American Society for Quality even holds that quality is defined from many different perspectives, but in the end quality is what the customer thinks of a product or service before buying it, upon receiving it, and after using it. An excellence mindset steers towards quality.
We are often asked, “What is excellence?” Our initial answer is always, “You know it when you experience it.” If you are unsatisfied with this answer, then let’s turn the question around, “What is excellence to you and are you committed to achieving it?” When poised with the challenge of thinking about whether or not you are striving to be excellent, you're probably realizing that you already have a feeling for what excellence is.
For us at Elite HR Team, excellence is defining our best version and committing to achieving it by planning and taking the necessary actions to ensure we accomplish our mission to protect and support small businesses. Leaders committed to excellence plan how to obtain quality through excellence. This is crucial to maximizing company and organizational performance.
The best version must include the customer's needs and/or experience, and that is the tricky part. Balancing financial factors against the ideal customer experience is difficult indeed. That is why we include our phenomenal team as we think about quality. We recommend that any business do the same, and in fact, collaboration is a critical part of your strategic planning process.
If you feel as though you’re not on a journey towards excellence or that quality is one of your values, but you have yet to find it, then we have concrete ways to help you get there. The first step is Strategic Thinking and you can learn more about it by downloading our most recent white paper on the topic.
If you feel as though you have failed to implement quality systems, then our Elite HR Business School is for you. It offers many concrete tools and methods that support and create a culture of excellence for your business.
Start your journey to Quality and Excellence through SCI-Ence and Elite HR Business School. Share your approach to quality in the comments below.
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