There are a slew of reality shows that focus on crisis intervention in small businesses. Restaurants, hair salons, and various family-owned businesses are usually highlighted. While these accounts are edited to focus on the most dramatic incidents, it seems that a common theme runs through them: lack of good management. This is a common problem in small businesses. Whether they actually are family businesses or not, small businesses tend to feel like a family, and sometimes Brother Bob shouldn’t be in charge of Purchasing and Sister Sally isn’t cut out for Customer Service. You want to use the talents that your staff demonstrates naturally and train them in the areas where they’re weak. And that’s why management training & development made our list at number six!
It has been said that people are promoted to the level of their incompetence. This is known as the Peter Principle. The best worker in the department doesn't necessarily have the skills and knowledge it takes to manage others. By investing in management training, you build strong management in the ranks of your organization, you promote loyalty among your workforce, and you show the team there is room for advancement.
Managers also need to be trained on compliance issues in the workplace. A simple getting-to-know you conversation before an interview can lead to a lawsuit if your manager asks an illegal question (for example, one that exposes a protected class, such as marital or family status or sexual orientation). “Do you have any kids?” might seem like a polite inquiry, but if you fail to hire a woman without properly documenting why she wasn’t chosen, she could sue you for discrimination!
Managers aren't born with the innate knowledge of how to inspire a team, conduct a performance review, or discipline or terminate an employee. Some may think that being "friends" with everyone on the team is the most important thing, instead of being a leader, and others may think that being a leader means making your employees afraid of you. Make sure you train them to use a management style that reflects your company's values and builds up employee morale, promotes loyalty, and reduces turnover.
Management training reduces turnover by developing the talent you already have, and increases productivity, thus making the company more profitable. Your managers are there to ensure that your staff is living up to their potential, and having effective managers increases your return. Recruiting in-house also allows you to attract and retain quality people, as they are more likely to see their “job” as a “career” when they know there are paths of growth available to them. This is especially important to Millennials, as their generation is used to instant gratification, but it works equally well on employees of all generations who want to find long-term, stable employment.
Elite HR Team recommends that managers go through training on various subjects at least annually. These subjects include things like mitigating employee issues, handling disability accommodation requests, conducting performance reviews, compliant and effective recruiting and much more! The increase in productivity, decrease in potential fines and lawsuits, and improvement in morale alone are well worth the cost of training. You will also find that employees thrive when they know what's expected of them and your business will thrive as well.
If you've missed any of the previous articles in our series, make sure you catch up on our blog.
It has been said that people are promoted to the level of their incompetence. This is known as the Peter Principle. The best worker in the department doesn't necessarily have the skills and knowledge it takes to manage others. By investing in management training, you build strong management in the ranks of your organization, you promote loyalty among your workforce, and you show the team there is room for advancement.
Managers also need to be trained on compliance issues in the workplace. A simple getting-to-know you conversation before an interview can lead to a lawsuit if your manager asks an illegal question (for example, one that exposes a protected class, such as marital or family status or sexual orientation). “Do you have any kids?” might seem like a polite inquiry, but if you fail to hire a woman without properly documenting why she wasn’t chosen, she could sue you for discrimination!
Managers aren't born with the innate knowledge of how to inspire a team, conduct a performance review, or discipline or terminate an employee. Some may think that being "friends" with everyone on the team is the most important thing, instead of being a leader, and others may think that being a leader means making your employees afraid of you. Make sure you train them to use a management style that reflects your company's values and builds up employee morale, promotes loyalty, and reduces turnover.
Management training reduces turnover by developing the talent you already have, and increases productivity, thus making the company more profitable. Your managers are there to ensure that your staff is living up to their potential, and having effective managers increases your return. Recruiting in-house also allows you to attract and retain quality people, as they are more likely to see their “job” as a “career” when they know there are paths of growth available to them. This is especially important to Millennials, as their generation is used to instant gratification, but it works equally well on employees of all generations who want to find long-term, stable employment.
Elite HR Team recommends that managers go through training on various subjects at least annually. These subjects include things like mitigating employee issues, handling disability accommodation requests, conducting performance reviews, compliant and effective recruiting and much more! The increase in productivity, decrease in potential fines and lawsuits, and improvement in morale alone are well worth the cost of training. You will also find that employees thrive when they know what's expected of them and your business will thrive as well.
If you've missed any of the previous articles in our series, make sure you catch up on our blog.
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